Política de reembolso

Gymati Return & Refund Policy Effective Date: January 25, 2025

Return Rules Summary

  • Returns Accepted: Within 14 days of receipt.

  • Free Return Shipping: Provided for all eligible returns.

  • Restocking Fee: A 25% restocking fee applies to all returned items.

Returns

  • Eligibility:
    Returns are accepted for the Gymati deodorant spray within 14 days of receipt. To qualify for a return, the item must:

    • Be unused and in its original condition.

    • Have the original tags and packaging intact.

    • Include the receipt or proof of purchase.

  • Process:
    To initiate a return, email info@gymati.com with your order details and reason for the return. Once approved, we’ll provide a pre-paid return shipping label and detailed instructions on how to send your item back to us. Items sent without prior authorization will not be processed.

  • Restocking Fee:
    A 25% restocking fee will be applied to all returns. This fee helps cover processing and handling costs.

  • Return Address:
    Once approved, returns should be sent to the following address:
    2045 Biscayne Blvd #445

Damages and Issues

We take product quality seriously. Please inspect your order upon arrival. If you receive an item that is defective, damaged, or incorrect, contact us immediately at info@gymati.com with photos and a description of the issue. Our team will evaluate the situation and ensure prompt resolution, which may include sending a replacement or issuing a full refund.

Non-Returnable Items

Due to the nature of our product line, the following return restrictions apply:

  • Final Sale Items: Products marked as final sale at the time of purchase are not eligible for returns.

  • Opened or Used Items: Deodorant sprays that have been opened or used cannot be returned due to hygiene and safety standards.

If you are unsure whether your item qualifies for a return, please reach out to us for clarification before initiating the process.

Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order separately. This ensures the fastest way to get the product you need.

Refunds

  • Approval Process:
    Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. You will be notified via email whether your refund has been approved or denied.

  • Timeline:
    Approved refunds will be issued to your original payment method within 10 business days. Please note that additional processing time may be required by your bank or payment provider.

  • Follow-Up:
    If you do not see your refund after 15 business days, please contact us at info@gymati.com for assistance.

European Union 14-Day Cooling-Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days of receipt, no questions asked. To qualify, the item must:

  • Be unused and in its original condition.

  • Have all original tags and packaging.

  • Include proof of purchase.

Contact us at info@gymati.com to initiate a return under this policy. Refunds will be processed in accordance with the timelines outlined above.

Contact Us

If you have any questions or need assistance, please don’t hesitate to reach out:

  • Email: info@gymati.com

  • Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)

Our priority is to ensure your satisfaction and make your return process as smooth as possible. Thank you for choosing Gymati!