Refund policy

  • Gymati Return & Refund Policy
    Effective Date: September 6, 2026

    Return Rules Summary

    • 30-Day Money-Back Guarantee: Try Gymati for 30 days after delivery. If you’re not happy, request a full refund of the product purchase price.
    • Opened or Used Products: Eligible under our 30-day guarantee.
    • Free Return Shipping: Provided if we require you to return the product.
    • No Restocking Fees.

    Returns

    To qualify for our guarantee:

    • Contact info@gymati.com within 30 days of delivery.
    • Include your order number or proof of purchase.
    • Products may be opened or used. Original packaging is not required.

    We’ll provide instructions and a prepaid shipping label if a return is necessary.

    Process:
    To initiate a return, email info@gymati.com with your order details and reason for the return. Once approved, we’ll provide a pre-paid return shipping label and detailed instructions on how to send your item back to us. Items sent without prior authorization will not be processed.

  • Restocking Fee:
    A 25% restocking fee will be applied to all returns. This fee helps cover processing and handling costs.

  • Return Address:
    Once approved, returns should be sent to the following address:
    2045 Biscayne Blvd #445

Damages and Issues

We take product quality seriously. Please inspect your order upon arrival. If you receive an item that is defective, damaged, or incorrect, contact us immediately at info@gymati.com with photos and a description of the issue. Our team will evaluate the situation and ensure prompt resolution, which may include sending a replacement or issuing a full refund.

Non-Returnable Items

Due to the nature of our product line, the following return restrictions apply:

  • Final Sale Items: Products marked as final sale at the time of purchase are not eligible for returns.

  • Opened or Used Items: Deodorant sprays that have been opened or used cannot be returned due to hygiene and safety standards.

If you are unsure whether your item qualifies for a return, please reach out to us for clarification before initiating the process.

Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order separately. This ensures the fastest way to get the product you need.

Refunds

  • Approval Process:
    Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. You will be notified via email whether your refund has been approved or denied.

  • Timeline:
    Approved refunds will be issued to your original payment method within 5-8 business days. Please note that additional processing time may be required by your bank or payment provider.

  • Follow-Up:
    If you do not see your refund after 15 business days, please contact us at info@gymati.com for assistance.

Contact Us

If you have any questions or need assistance, please don’t hesitate to reach out:

  • Email: info@gymati.com

  • Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)

Our priority is to ensure your satisfaction and make your return process as smooth as possible. Thank you for choosing Gymati!